Refund policy
Return and Refund Policy
Store Name: True Gents
Contact Email: support@truegents.shop
At True Gents, we value customer satisfaction. Please review our return and refund policy carefully before making a purchase.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
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Items must be unused, unworn, and in the same condition as received
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Items must be returned in their original packaging
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Proof of purchase (order number or receipt) is required
Returns sent without prior authorization may not be accepted.
How to Initiate a Return
To start a return, please contact us at support@truegents.shop with your order number and reason for return.
Our support team will provide instructions on how to return your item.
Non-Returnable Items
The following items are not eligible for return unless they are defective or damaged:
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Items marked as Final Sale
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Gift cards
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Personalized or custom-made products
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Items showing signs of wear, washing, or misuse
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing time is typically 5–10 business days, depending on your bank or payment provider
Original shipping costs are non-refundable, except where required by U.S. law.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
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Shipping costs are non-refundable
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We recommend using a trackable shipping service, as we are not responsible for lost return shipments
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us at support@truegents.shop within 48 hours of delivery, including photos if applicable.
In these cases, True Gents will cover return shipping costs and offer a replacement or full refund.
Exchanges
We do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your credit card company (processing times may vary)
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Contact your bank
If you still have not received your refund, please contact us at support@truegents.shop.
Contact Us
For any questions regarding this Return and Refund Policy, please contact us at:
📧 support@truegents.shop