Return and Refund Policy

Return and Refund Policy

Store Name: True Gents
Contact Email: support@truegents.shop

At True Gents, we value customer satisfaction. Please review our return and refund policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unworn, and in the same condition as received

  • Items must be returned in their original packaging

  • Proof of purchase (order number or receipt) is required

Returns sent without prior authorization may not be accepted.

How to Initiate a Return

To start a return, please contact us at support@truegents.shop with your order number and reason for return.
Our support team will provide instructions on how to return your item.

Non-Returnable Items

The following items are not eligible for return unless they are defective or damaged:

  • Items marked as Final Sale

  • Gift cards

  • Personalized or custom-made products

  • Items showing signs of wear, washing, or misuse

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days, depending on your bank or payment provider

Original shipping costs are non-refundable, except where required by U.S. law.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Shipping costs are non-refundable

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us at support@truegents.shop within 48 hours of delivery, including photos if applicable.

In these cases, True Gents will cover return shipping costs and offer a replacement or full refund.

Exchanges

We do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card company (processing times may vary)

  3. Contact your bank

If you still have not received your refund, please contact us at support@truegents.shop.

Contact Us

For any questions regarding this Return and Refund Policy, please contact us at:
📧 support@truegents.shop